CANCELLATION POLICY

At NailzByHayden, I strive to provide exceptional service and ensure a smooth experience for all our clients therefore I have updated the following cancellation policy 1. Rescheduling: If you need to reschedule your appointment, please do so at least 48 hours in advance. If it is after our 48 hour window then the cancellation fee will be charged This allows us to accommodate other clients and manage our schedule effectively. 2. Late Arrivals: If you think you may be late please text (574) 318- 7575 I have a 5 minute grace period, If you arrive after 5 minutes or more late to your appointment, a $15 late fee will be applied. - If you are 10+ minutes late this will be considered a no-show or miss your appointment entirely, it will be considered a no-show, and you will be charged a cancellation fee of 100% of the service booked. 3. No Shows: If you do not show up to your scheduled service you will be charged the cancellation fee stated in my cancellation policy which is 100% the scheduled service. You will also be denied any further services. 4. Sick: Sick Policy Your health and mine are a priority. If you are feeling unwell, please message us as soon as possible to reschedule your appointment. Clients who arrive sick will be refused service and the cancellation fee will apply. Please message us at least 3 hrs before appointment if you are sick to reschedule to avoid cancellation fee 5. Payment: Payment is required to maintain booking privileges. Unpaid balances will result in a booking ban and cancellation of all existing and standing appointments 6. Nail fixes: I have a 4 day nail chip fix policy meaning if anything chips because of my error please message me and I will be more than happy to fix for free, if there is a nail chip due to misuse of your nails I.E being hard on them, picking them, smashing your nails ect unfortunately it will no longer be a free fix and you will need to pay for the fix. If you have any questions please text at (574) 318-7575